COVID-19 Policy

Welcome to our up to date website following the openings and closings of traveling within the UK. We have now been open since the 12th April and have now moved to Stage 4. The easiest way to explain this is for you to click on this link


Please read and understand our Terms & Conditions which are agreed to on booking your holiday with us. However, during these unprecedented times, if we should go back in to lockdown making it illegal for you to travel or for HB to accept you we will either work with you to move your booking at no cost, or issue a full refund. Our current T&C’s will prevail for cancellations due to illness or self isolating and for this reason we urge all our guests to take out holiday insurance to cover. If the number of households or guests allowed to holiday together is specified in law – the house is available and it is up to the guest to arrange their holiday accordingly. No refund will be offered or issued. We expect the guest to ensure they comply with national and local laws when visiting, thank you.


Our team has done additional training and completed the course by schulke for Environmental cleaning during the COVID-19 outbreak and will keep up the high level of cleaning expected.

Achieved Covid-19 Industry Standard In Partnership recognising that our business has confirmed that they have followed the government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Our cleaners work in bubbles, cleaning the same houses each week

Our linen is picked up in zipped bags after being cleaned at high temperatures and delivered to your clean house and put on your beds by our cleaning team

If, however, you feel you need the house ‘fogged’ please get in touch and we will provide you with a quote for this.

COVID 19 BOOKING EXPECTATIONS In order for us to open our doors we have implemented a number of measures to keep you safe during the Covid-19 pandemic. We ask that you follow the expectations set out below to help us achieve this: Day of departure to the Island and Arrival if you have had any symptoms, are waiting for a test result, or have Covid-19 please do not travel. Even if you are isolating for 14 days but have no symptoms you must stay home.

DURING YOUR STAY we hope you have a wonderful time with us but if you do experience symptoms of Covid-19 you need to act quickly – please follow the guidance provided on the website or in your house, and book a test, contact us immediately, and understand that you may need to go home

If anyone is tested positive for Covid-19 you will need to make arrangements to go home, we will of course help you to do this.

If you are staying for 2 weeks you are still able to have a linen change however you will need to do that yourselves. A bag for dirty linen will be provided and taken away, and fresh linen will be provided in a zipped bag. We are not able to have the cleaning team come into the property, but we do appreciate that fresh linen is a lovely thing! We hope you don’t mind this inconvenience.

Please observe local and national guidelines and laws.


  • before you leave please take off your linen and place it in the zip bag provided – this is to minimise handling of dirty linen and protect our cleaning staff
  • please take any food away with you
  • please place any used cutlery and crockery into the dishwasher before you leave – we will empty this later.

If there is anything else you think we could do to protect your stay please let us know. We are regularly reviewing the risks to customers and staff during this time.


HB Risk Assessment

The Isle of Wight’s testing centre is at Newclose Cricket Ground just outside Newport.


Ferries still require you to wear facemasks for the journey.

If Wightlink crossing/s have been booked through HB Holiday Lettings we will cancel and refund the total cost including the admin fee for you. You must give no less than 48 hours of travel to receive the full refund. This is correct at time of publishing but should Wightlink change this we would implement any costs imposed on HB to you.

If you have booked with Wightlink or Red Funnel yourselves, please check with the ferry company directly.


We will be monitoring the situation and updating this page.

Red Funnel have given us links for information and FAQ

In the meantime, keep well and safe.

Annabel updated 19th July 2021

Sources : Holiday Home Association, Professional Association of Self Caters, GOV.UK

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