COVID-19 Policy

GUESTS BOOKED BY 14TH MARCH WITH CHECK IN DATE BEFORE 15TH APRIL

For guests who decide to cancel their holiday or their travel arrangements have been taken out of their hands due to these extenuating circumstances, a full refund will be offered. These are for bookings made before 14th March with check in dates up until 15th April (dates according to WHO guidelines).

We would ask our guests to refer to their holiday insurance either taken out on booking as advised by HB Holiday Lettings or with their credit card provider to see if their policy covers cancellation costs under these extenuating circumstances. Regardless of the outcome of this however, for the bookings detailed above, a full refund will be given.

GUESTS BOOKED BY 14TH MARCH WITH CHECK IN AFTER 15TH APRIL

For guests who are thinking of cancelling their booking after the check in date of 15th April, we have extended the final balance to be payable from 8 weeks to 4 weeks giving us all time to see how the situation unfolds. If you decide to cancel anyway, the normal HB Holiday Lettings cancellation policy will apply under our Booking Terms & Conditions. This is attached to the provisional email and agreed to when making the deposit to secure the booking. View Booking Terms & Conditions.

If you paid by credit card, we strongly recommend at this stage you make enquiries to your provider for their cancellation policy as credit cards often provide holiday insurance. Otherwise, if you have taken out holiday insurance as suggested by HB Holiday Lettings during your booking process, please refer to their cancellation policy.

We will be keeping a close watch for any changes made by the World Health Organisation and will keep you updated for any changes to the cancellation of bookings to be taken later in the year.

FERRIES

If Wightlink crossing/s have been booked through HB Holiday Lettings we will cancel and refund the total cost including the admin fee for you. This is correct at time of publishing but should Wightlink change this we would implement any costs imposed on HB to you. If you have booked with Wightlink or Red Funnel yourselves, please check with the ferry company directly. We have been told however, that the ferries will continue to run, although they may have to adhere to maximum gathering numbers.

STAYING IN YOUR CAR – During this unprecedented time, Wightlink have updated their policy. From 19th March sailings from Portsmouth on the even hour from 06.00 – 20.00 and Fishbourne return on odd hours 07.00 – 17.00 will be sailing on the St Clare and allowed to remain in your car. Please contact Wightlink directly FREE OF CHARGE should you wish to change your crossing on Tel 02392 855260. For ALL OTHER FERRY crossings with Wightlink you will have to leave your car during the crossing.

SPECIAL CARE

We will be carrying out deep cleans on our houses prior to your arrival which will include key safes, keys, handles, knobs and switches throughout the house to keep our guests as safe as possible.

Best wishes, keep well and safe.

Annabel 17th March 2020

Updated 18th March 2020

Updated 19th March 2020

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