COVID-19 Policy Traveling from your bubble to our bubble

We are delighted to be opening our doors again – here’s what we are doing to keep you safe

  • Our team has done additional training and completed the course by schulke for Environmental cleaning during the COVID-19 outbreak.
  • Achieved Covid-19 Industry Standard In Partnership recognising that our business has confirmed that they have followed the government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
  • our cleaners work in bubbles, cleaning the same houses each week
  • our linen is picked up in zipped bags after being cleaned at high temperatures and delivered to your clean house and put on your beds by our cleaning team
  • our cleaners visit each house in fresh PPE – this includes gloves, masks and aprons.  All of this is discarded and replaced for the next house clean
  • we have extended our cleaning time, so we know our cleaners have time to complete a thorough Covid-19 sterilization on top of our usual high standard clean
  • for reassurance we are using the British Standard cleaning equipment in all our cleaning, including our sanitising.
  • we are sanitizing all touch points in each house, – door handles, cupboard handles, window latches, items you will pick up like the salt and pepper shaker, all of this is done AFTER the usual clean to ensure when you arrive your house is super clean and safe
  • Games and books will be put away in the house before you arrive.  If you leave these for 24 hours they will therefore be quarantined and you will be able to use them again.

We are very confident in our cleaning approach and we are compliant with all recommendations for managing this situation. If, however, you feel you need the house ‘fogged’ please get in touch and we will provide you with a quote for this.

COVID 19 BOOKING EXPECTATIONS

In order for us to open our doors we have implemented a number of measures to keep you safe during the Covid-19 pandemic.

We ask that you follow the expectations set out below to help us achieve this:

Booking

  • when booking your stay consider your own ‘bubble’ and who else you may be staying with, do not invite multiple different bubbles or people to stay with you

Arrival

  • before you leave home, ensure you have completed the Covid-19 questionnaire for you and your party
  • if you have had any symptoms, are waiting for a test result, or have Covid-19 please do not travel. Even if you are isolating for 14 days but have no symptoms you must stay home
  • when you arrive at your house there will be a key safe where you can collect your key
  • our arrival and departure times have changed – this is to enable us to clean the house to appropriate requirements and to protect our cleaning staff, please respect these times and do not go to your property before hand as the cleaners may be in place.

During your stay

  • we hope you have a wonderful time with us but if you do experience symptoms of Covid-19 you need to act quickly – please follow the guidance provided on the website or in your house, and book a test, contact us immediately, and understand that you may need to go home
  • if anyone is tested positive for Covid-19 you will need to make arrangements to go home, we will help you to do that
  • if you are staying for 2 weeks you are still able to have a linen change however you will need to do that yourselves. A bag for dirty linen will be provided and taken away, and fresh linen will be provided in a zipped bag. We are not able to have the cleaning team come into the property, but we do appreciate that fresh linen is a lovely thing! We hope you don’t mind this inconvenience.

Departure

  • before you leave please take off your linen and place it in the zip bag provided – this is to minimise handling of dirty linen and protect our cleaning staff
  • please take any food away with you
  • please place any used cutlery and crockery into the dishwasher before you leave – we will empty this later.

If there is anything else you think we could do to protect your stay please let us know. We are regularly reviewing the risks to customers and staff during this time.

FERRIES

YOU MAY NOT TRAVEL ON THE FERRY WITHOUT A FACE MASK FROM JUNE 6TH 2020

If Wightlink crossing/s have been booked through HB Holiday Lettings we will cancel and refund the total cost including the admin fee for you. You must give no less than 48 hours of travel to receive the full refund. This is correct at time of publishing but should Wightlink change this we would implement any costs imposed on HB to you.

If you have booked with Wightlink or Red Funnel yourselves, please check with the ferry company directly.

CURRENT FERRY SERVICE

Currently there is no Lymington to Yarmouth car ferry service. From 4th April the Red funnel will be running a reduced service between Southampton and Cowes. From 7th April the Portsmouth – Fishbourne car ferry will run a 2 hourly service. The Red Jet – passenger service only – will be suspending all services from 18th April until further notice.

DURING YOUR CROSSING

We will be monitoring the situation and updating this page.

It is now obligatory that you wear a face mask for your ferry crossing and they have the right to not let you on board for your own safety.

Red Funnel have given us links for information and FAQ

https://www.redfunnel.co.uk/sailsafe

https://www.redfunnel.co.uk/sailsafe

https://e-redfunnel.co.uk/43L2-UNL3-VVQC3-OBM5F-1/c.aspx

In the meantime, keep well and safe.

Annabel updated 23rd June 2020

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