COVID-19 Policy

Firstly we are so sorry this has affected your much looked forward to holiday here on the Isle of Wight. We are working from home and are here to help, so if you don’t find the answer below, please do email us at enquiries@hbholidaylettings.co.uk or call Annabel 07789 534518.

WE ARE NOT ACCEPTING BOOKINGS WITH START DATE OR HOLIDAY BEFORE 10TH JULY 2020

FINAL BALANCE DUE DATE EXTENDED

All our bookings up to the end of August 2020 have been extended and the final balance will not be due until 4 weeks prior to your arrival. This gives us all time to see where we are as each week goes by.

GUESTS BOOKED BY 14TH MARCH WITH CHECK IN BEFORE 4th July 2020

Bookings with check in dates before the 4th July 2020, please contact us at enquiries@hbholidaylettings.co.uk or call Annabel on 07789534518 and we will either try and find a date to defer you booking or if there is no other option but to cancel due to COVID-19 virus, we will offer a full refund.

GUESTS BOOKED BY 14TH MARCH WITH CHECK IN AFTER 4th July 2020

At this stage, if you decide to cancel, the normal HB Holiday Lettings cancellation policy will apply under our Booking Terms & Conditions. This is attached to the provisional email and agreed to when making the deposit to secure the booking. View Booking Terms & Conditions.

If you paid by credit card, we strongly recommend at this stage you make enquiries to your provider for their cancellation policy as credit cards often provide holiday insurance. Otherwise, if you have taken out holiday insurance as suggested by HB Holiday Lettings during your booking process, please refer to their cancellation policy.

We will be keeping a close watch for any changes made by the World Health Organisation and will keep this page updated with any changes.

We will not be taking bookings with check in dates before 7th July

FERRIES

If Wightlink crossing/s have been booked through HB Holiday Lettings we will cancel and refund the total cost including the admin fee for you. You must give no less than 48 hours of travel to receive the full refund. This is correct at time of publishing but should Wightlink change this we would implement any costs imposed on HB to you.

If you have booked with Wightlink or Red Funnel yourselves, please check with the ferry company directly.

CURRENT FERRY SERVICE

Currently there is no Lymington to Yarmouth car ferry service. From 4th April the Red funnel will be running a reduced service between Southampton and Cowes. From 7th April the Portsmouth – Fishbourne car ferry will run a 2 hourly service. The Red Jet – passenger service only – will be suspending all services from 18th April until further notice.

DURING YOUR CROSSING

During your crossing you will be asked to leave your cars and travel on the passenger decks.

We will be monitoring the situation and updating this page.

In the meantime, keep well and safe.

Annabel updated 4th June 2020

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